Terms of Service & Privacy Policy

Part 1: Terms and Conditions


Welcome to Mr. Tubby Refinishing Inc. These terms and conditions outline the rules and regulations for the use of our website and services.


By accessing this website or engaging our services, you agree to these Terms and Conditions. If you do not agree, please do not use our website or services.


1. Definitions

  • "Company," "We," "Our," "Us" refers to Mr. Tubby Refinishing Inc.
  • "Client," "You," "Your" refers to any user of our website or customer.
  • "Services" refers to bathtub, tile, and surface refinishing and related work.


2. Scope of Services

We provide refinishing and restoration services in:

  • Summit, Illinois
  • The Chicagoland Area


All services:

  • Are subject to availability
  • May require inspection, estimates, or scheduling
  • May vary based on surface condition and project scope


3. Estimates & Pricing

  • Quotes are based on available information at the time.
  • Final pricing may change depending on actual conditions.
  • We reserve the right to adjust pricing with notice before proceeding.


4. Payments

  • Payment terms may be communicated prior to or at the time of service.
  • Payments, if applicable, may be processed through third-party providers.
  • We do not store or directly control payment systems.


Failure to complete payment may result in:

  • Delayed or canceled services
  • Additional fees where permitted by law


5. Cancellations & Scheduling

  • Clients must provide reasonable notice for cancellations or rescheduling.
  • Late cancellations or missed appointments may incur fees.
  • We may reschedule due to weather, safety concerns, or unforeseen events.


6. Client Responsibilities

You agree to:

  • Provide safe and reasonable access to the work area
  • Remove personal items and obstacles prior to service
  • Ensure proper working conditions where applicable
  • Follow any aftercare or maintenance instructions provided


Failure to do so may:

  • Impact results
  • Delay services
  • Affect any applicable guarantees


7. Results Disclaimer

Refinishing results may vary depending on factors outside our control, including:

  • Age and condition of surfaces
  • Previous repairs or coatings
  • Structural damage, rust, or wear
  • Environmental conditions


Refinishing is a restoration process, not equivalent to full replacement. We do not guarantee exact color matches, identical finishes, or a specific lifespan of results. Warranty coverage details are listed on our FAQ page and included on every invoice.


8. Limited Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages.
  • Total liability, if any, shall not exceed the amount paid for the service.


We are not responsible for pre-existing damage, hidden structural issues, or outcomes affected by factors beyond our control.


9. Third-Party Services

We may use third-party providers for certain functions. We do not control these services and are not responsible for their actions or policies. Use of such services is at your own discretion.


10. Intellectual Property

All website content is owned by Mr. Tubby Refinishing Inc. unless otherwise stated. You may not copy, reproduce, or distribute content without permission.


11. Website Use & Comments

If submitting content or interacting with the site, content must not be unlawful, offensive, or misleading, and you must have the right to share it. We reserve the right to remove content at our discretion.


12. Links to Our Website

Organizations may request permission to link to our website by contacting mrtubbyrefinishing@gmail.com. We reserve the right to request removal of any links.


13. Disclaimer

We do not guarantee that website content is accurate, complete, or current, or that the website will always be available or error-free. All services and content are provided "as is" without warranties of any kind.


14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Illinois.


15. Changes to Terms

We may update these Terms at any time. Continued use of the website or services means you accept those changes.


Privacy Policy 

Part 2: Privacy Policy


This section explains what information we collect when you visit our website or reach out to us, and what we do with it.


What We Collect

When you fill out a contact or estimate request form, call us, or email us, we may collect:

  • Your name, phone number, email, and address
  • Details about the job you're asking about (type of refinishing, location, timeline)


We don't currently use a booking or scheduling tool, so this information comes to us directly through our contact form, phone, or email.


If you browse the site without contacting us, we also collect basic technical information like browser type and general location, through Google Analytics. This helps us understand how visitors use the site so we can improve it.


How We Use It

We use your information to:

  • Respond to your questions and estimate requests
  • Schedule and complete work you've asked for
  • Send you updates related to a job you've booked
  • Occasionally send you emails about promotions or programs you may be interested in, such as our referral program, if you've opted in to receive them


You can unsubscribe from promotional emails at any time using the link at the bottom of any marketing email, or by contacting us directly. Opting out of marketing emails won't affect messages related to a job you've already booked.


We don't sell your information.


Cookies and Analytics

Our website uses Google Analytics to understand how visitors use the site, like which pages get the most views. This data doesn't identify you personally. You can learn more about how Google handles this information through Google's own privacy policy.


Your Choices

If you'd like us to delete your contact information, stop contacting you, or you have questions about what we have on file, email or call us using the information below. We'll take care of it.


Other Websites

Our site may link to other websites, including social media pages. We're not responsible for how those sites handle your information, so it's worth checking their policies separately.


Security

We take reasonable steps to protect the information you share with us, but no website or email is 100% secure, and we can't guarantee absolute protection.


Changes to This Policy

If we update this policy, the new version will be posted here with an updated date.


Contact Information

Mr. Tubby Refinishing Inc.

Email: mrtubbyrefinishing@gmail.com

Phone: 321-208-8182